Frequently Asked Questions
Everything you need to know about our home-style favorites.
How do you ensure the freshness of your food products?
All items at Mom's Place are made-to-order and packaged in vacuum-sealed, temperature-controlled containers to ensure they arrive at your doorstep as fresh as they left our kitchen.
What is your shipping policy for perishable items?
We offer expedited shipping for all perishable goods. Orders placed before 2 PM EST are typically processed the same day, and we use insulated packaging with cold packs to maintain quality during transit.
Do you offer options for specific dietary restrictions?
Yes, we provide a variety of gluten-free, vegan, and nut-free options. Each product page features a full list of ingredients and allergen warnings to help you make the best choice for your family.
Can I return a food item if I change my mind?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with the quality, please contact us within 24 hours for a full refund or replacement.
How should I store my Mom's Place meals once they arrive?
Storage instructions are included on every package. Generally, our prepared meals should be refrigerated immediately and consumed within 3-5 days, or frozen for up to three months.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.